Yealand

Careers

At Yealand, we collaborate to achieve our shared vision and recognise the strength of diversity. All our employees have an equal opportunity to develop their career and personally grow at Yealand.  By joining our award-winning team, you will be welcomed into an environment that respects your knowledge and expertise regardless of your background.

Current Vacancies

Client Services Manager

Our Client Services team act as primary liaison between our business and our clients. As Client Services Manager, you will take responsibility for the day-to-day management of all client interactions, service delivery, and client records.  Using your interpersonal skills and sound knowledge of our industry, you will build a partnership approach to all relationships.

The role is varied and relies on excellent organisational skills.  Typical responsibilities include:

  • Being the first point of contact for clients and sponsors
  • Running client meetings both face to face and virtually
  • Developing trusted relationships with existing clients
  • Chairing service review meetings as per the client engagement schedule
  • Producing and distributing service review packs, providing commentary to support KPIs and SLAs
  • Accurately capturing client queries and change requests
  • Effectively and efficiently use the CRM system to provide excellent service
  • Co-ordinating responses from internal teams and acting as spokesperson for Yealand

You must have experience in a similar role to be considered for this Client Services Manager role.  Specifically, you must have sound knowledge of our industry and products, and demonstrable experience of managing client relationships. You must have exceptional stakeholder management skills, be an exceptional communicator and have the tenacity to respond to complex queries in a regulated environment.